Logan Physiotherapy Terms & Conditions
Please read these Terms and Conditions carefully before using the services offered by Logan Physiotherapy.
Your access to and use of treatment and services at Logan Physiotherapy is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms apply to all clients and visitors.
You warrant that you are at least 18 years old and are legally capable of entering into binding contracts. If you are under 18, you warrant that you have obtained consent from your parent or guardian, who will be present during treatment, and who agrees to be bound by these Terms on your behalf.
Any participation in our services constitutes acceptance of this agreement, in which you shall be subject to any posted guidelines or rules applicable to such services. If you do not agree, please do not use our services.
Privacy Policy
Logan Physiotherapy is committed to protecting your confidential and health-related information. We handle your personal data in accordance with Australian privacy legislation and applicable health records laws.
We may collect personal information you voluntarily provide, such as your name, address, telephone number, date of birth, and/or email address.
We may use your personal information to:
Provide you with services and products you request, or that are requested by your healthcare provider
Contact you about the services we offer
Answer questions regarding our services, including payment methods, billing, or use of our website
Process or collect payments for our services
Manage your clinical records and treatment plans
Your personal information may be shared with third parties to facilitate exercise programs, manage your care, or assist us in collecting and managing your information.
We will not disclose personal information to other third parties except:
You have authorised us to do so
We are legally required to do so
It is necessary to provide your treatment, including sharing information with your treating or referring doctor, specialist, insurer, employer (where applicable), case manager, or government body
Use of Clinical Documentation Software (Heidi Health)
Logan Physiotherapy utilises secure clinical documentation software, including Heidi Health, to assist our practitioners with accurate note-taking and record keeping.
As part of this process, your consultation may be audio recorded for the sole purpose of generating accurate clinical notes. These recordings are used only to support documentation of your session and form part of your confidential health record.
Recordings are handled in accordance with Australian privacy legislation and applicable health records laws. They are securely processed and managed, and are not used for marketing purposes or shared outside of your care without your consent, unless legally required.
You may opt out of session recording at any time. If you prefer not to have your consultation recorded, please inform your physiotherapist or reception staff prior to or during your appointment. Your care and treatment will not be affected if you choose to opt out.
Disclaimer of Content
Information about our company and the services provided through email, website, or social media is intended for healthcare consumers.
Healthcare consumers should exercise their own judgment when using our content, tools, or databases.
Information provided online or via email should not replace your relationship with your healthcare provider and should not be relied upon as professional medical advice.
Always seek advice from your treating healthcare provider before starting, stopping, or modifying any treatment. Do not delay obtaining medical advice because of something you read online or in email communications.
Intellectual Property Rights
The website, email, and social media content, features, and functionality are owned by Logan Physiotherapy and are protected by international copyright, trademark, and other intellectual property rights.
Payment Policy
We accept clients under the following programs: Private Health Fund, Medicare, WorkCover, CTP, Veteran Affairs, NDIS, and IHMS. Full details and eligibility are available on our website, Facebook page, or at reception.
Payment methods accepted: Cash, EFTPOS and Afterpay.
Payment for all treatment, services, and goods is required at the time of your appointment unless claiming through another approved program as listed above.
Outstanding accounts may be referred to a third party for collection where necessary.
Scheduling of Appointments
After your initial appointment, your physiotherapist will develop an appropriate Recommended Action Plan (RAP) to address your needs. Our receptionist will schedule sessions according to this plan.
Text reminders are sent as a courtesy; however, it remains your responsibility to track and attend your appointments.
24-Hour Cancellation Policy
All clients must provide a minimum of 24 hours’ notice to cancel or reschedule an appointment. Failure to do so may result in a charge for the service. This allows us to offer your appointment time to other patients. We may make allowances at our discretion.
Occasionally, your appointment may need to be rescheduled, or a different physiotherapist may see you. You will be notified in such cases.
What to Expect at Logan Physiotherapy
Our physiotherapists are trained to assess your condition and diagnose your problem. They will discuss your condition and treatment options with you so that you are appropriately informed and able to make decisions regarding your care.
Your treatment plan will consider your lifestyle, activities, goals, and general health.
Physiotherapy is not massage therapy. Physiotherapists complete a minimum of four years of university training to obtain their Bachelor’s degree and are registered with the Australian Health Practitioner Regulation Agency (AHPRA). As registered health professionals, they have a duty of care to assess and reassess you at each visit and provide treatment and advice they deem appropriate at the time.
Physiotherapy treatment may include a range of evidence-based options. We encourage patients not to have fixed preconceptions regarding treatment approaches, as care is individualised.
Appointment Duration
Appointment time is not solely indicative of “hands-on” treatment. The total time allocated to you may include:
Subjective and objective examination
Diagnosis and follow-up treatment
Development and explanation of your Recommended Action Plan (RAP)
Self-management advice and condition education
Instruction in prescribed home exercises
Completion of necessary documentation
Communication with case managers, doctors, insurers, and other parties involved in your care
Recommended Action Plan (RAP)
Following your initial assessment and treatment, you will receive a Recommended Action Plan.
The RAP is based on:
The history you provide
Examination findings
Theoretical knowledge of injury rehabilitation
Clinical experience with similar cases
The plan identifies recovery milestones and helps ensure effective treatment. It is an estimate designed to guide your recovery and assist you in planning your schedule.
Re-assessment appointments may be scheduled. For these, we recommend arriving 5-10 minutes early to complete any required forms.
Risks Related to Treatment
Physiotherapy has associated risks and benefits. Your physiotherapist will discuss foreseeable risks prior to treatment to enable informed consent.
Some pain or soreness following treatment is normal, particularly after initial injury consultations. This may last 2-3 days. Any symptoms persisting longer than this should be discussed with your physiotherapist.
Clinic Conduct and Private Property
Logan Physiotherapy is private property. Recording, either audio or visual, on the premises without express permission from Logan Physiotherapy and its staff is strictly prohibited.
Logan Physiotherapy assumes no responsibility for personal items lost or stolen on clinic grounds.
All clients and visitors must conduct themselves appropriately and respect the privacy of others.
Mobile phones should remain on silent
Aggressive behaviour or language will not be tolerated
The clinic reserves the right to refuse treatment to any client or visitor at its discretion
Logan Physiotherapy Guarantees
You will be seen at your scheduled appointment time. If our physiotherapists are running more than 15 minutes late, your appointment will be provided free of charge.
Questions of a Personal Nature and Physical Contact
Your physiotherapist may ask personal questions related to your problem to provide effective treatment. You may choose not to answer any question that makes you uncomfortable.
Physiotherapy may involve physical contact as part of assessment and treatment. Your physiotherapist will explain procedures where appropriate. You may withdraw consent at any time.
Amendments
We reserve the right to modify or replace these Terms and Conditions at any time. It is your responsibility to review them periodically.
Continued use of our services constitutes acceptance of any changes.
Contact Information
For any questions about these Terms and Conditions, please contact us at:
Email: admin@loganphysio.com.au
Phone: 3200 8541